Refund policy
Effective date: October 20, 2026
We want you to be happy with your order. If something arrives damaged, defective, or incorrect, we offer a 30-day refund or replacement — your choice.
Start a return
Contact us at dominiqueharris@picdigroup.com within 30 days of receiving your item, with your order number and a photo of the issue. We will evaluate the issue and make it right with a refund or a replacement.
After you contact us, we will send return instructions. Please do not send items back before requesting a return — unsolicited returns are not accepted.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or the wrong item, so we can evaluate and correct it.
Non-returnable items
- Perishable goods (including coffee and other food products).
- Custom or personalized products.
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
If you are unsure whether your item qualifies, contact us before ordering.
Exchanges
The quickest way to get what you want is to request a return first; once accepted, place a new order for the item you prefer.
Return shipping
Return shipping costs are the customer's responsibility and are not refunded. If your return is accepted, we will confirm the return address and next steps by email. We recommend a trackable shipping service for higher-value returns; we cannot guarantee receipt of untracked returns.
Contact
dominiqueharris@picdigroup.com · BuildYourWolfpack, veteran-owned.